How to get the best pay for your customer service job?
Customer service jobs, where you respond to inquiries about products and services, are popular because they are relatively easy to find and allow you to work remotely. In this article, we will explain how to get the best pay for your customer service job, as well as job details and precautions in general.
What is customer service?
Customer service is the job of listening to opinions and questions from customers and users, and providing advice and support to solve problems. Every company that sells products or services has a customer service department.
Average annual salary for customer service
The average annual salary for customer service workers is 4.49 million yen for full-time employees, according to data from the salary information site ``Job Box Salary Navi'', and 3.49 million yen, calculated by the employment information site ``Career Garden'' based on data from the Ministry of Health, Labor and Welfare. I am.
Source: Annual salary/hourly wage/salary for customer support jobs https://xn--pckua2a7gp15o89zb.com/%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83 %BC%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E3%81%AE%E5%B9%B4%E5%8F%8E%E3%83%BB %E6%99%82%E7%B5%A6
Source: [2022 Edition] What is the annual income/salary of a customer support person? https://careergarden.jp/customer-support/salary/
Do I need any qualifications for customer service?
There are no qualifications required to work in customer service, but there is also a private qualification for customer service called ``Conken''. Conken is a qualification by the Japan Contact Center Education Certification Association that certifies that a person has a certain level of skill for customer center work.
Customer service job description
In addition to responding to inquiries and complaints, customer service duties include accepting orders, asking for opinions about the company, and outbound marketing of products.
Handling inquiries and complaints
One of the main duties of customer service is handling inquiries about how to use products and services, as well as complaints about defective products.
Accepting orders
Mail-order companies also have customer services that accept orders for products.
Listen to opinions and suggestions about the company
In customer service, we not only ask about products and services, but also hear opinions and suggestions about the company.
Product sales (outbound)
The customer center not only listens to opinions, but also performs ``outbound telemarketing,'' which involves promoting products over the phone.
Examples of customer service jobs
There are many types of customer service jobs depending on the type of product or service, but here we will introduce some of the main examples.
EC site customer service
Inquiries and complaint handling on e-commerce sites such as Amazon and Yahoo are typical examples of customer service. For example, Amazon's customer service job requires remote work, and no experience is required regardless of educational background, making it a relatively easy job to get a job.
Online English conversation customer service
Examples of jobs where foreigners may be able to work include online English conversation customer service. We handle lesson reservations from students and accept questions about how to use teaching materials.
Customer service by email
Most customer service jobs are done over the phone, but there are some jobs that only involve email or chat. Recommended for those who are not confident in responding over the phone.
How to get the best pay for customer service?
Customer service jobs are said to be difficult to pay, but there are still things you can do to get the best pay. It is difficult to differentiate based on qualifications, so basically you will aim to improve your skills and get promoted or change jobs.
get promoted within the company
If you work for a company for a long time and become familiar with specific products and services, you may be able to advance within the company and increase your compensation. When you are promoted from customer service, you often get a job called "supervisor" that manages customer service.
Career advancement by changing jobs
One way to gain experience and improve your skills is to move to a job that offers higher pay.
Points to keep in mind when working in customer service
When working in customer service, the key points are to approach customers in a friendly manner, speak in an easy-to-understand voice, and listen carefully to what the other person has to say.
treat in a friendly manner
Customer centers often deal with complaints, so it is important to treat customers in a friendly manner. It is said that the image of the customer center is likely to be linked to the image of the company as a whole, so you need to have a sense of responsibility that your attitude affects the company's image.
speak in an easy-to-understand voice
Most of the customer service is done over the phone, so it is important to speak in a voice that is easy to understand. You need to avoid stressing out your customers by making them difficult to hear.
listen carefully to what the other person is saying
At the customer center, communication is limited to communication such as phone calls and emails, so you need to listen carefully to what the other person is saying and understand exactly what they want to know.
summary
The best way to get paid in a customer service job is to promote within the company or move to a higher paying job. It is difficult to differentiate based on qualifications, so it is important to hone your skills and experience.
